What Can You Complain About?

Before filing a complaint, here's what UIDAI actually lets you raise a grievance about:

  • Wrong details on your card (name, DOB, address, gender, photo)
  • Biometric failures (fingerprint or iris not matching during verification)
  • Aadhaar not generated after enrolment
  • Card not received by post
  • Update request rejected without clear reason
  • Suspected misuse of your Aadhaar number
  • Problems at enrolment centres (rude staff, overcharging, refusal of service)
  • Linking issues with PAN, bank, or SIM
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Note: If your biometrics keep failing at a ration shop or bank, the operator is required by UIDAI guidelines to try OTP or iris-based authentication instead. If they refuse, that itself is worth complaining about.
Method Contact When to Use
Phone 1947 (toll-free) Quick questions, status checks
Online Portal uidai.gov.in > Grievance and Feedback Formal complaints with tracking
Email help@uidai.gov.in Complex issues with attachments
Chatbot "Ask Aadhaar" on uidai.gov.in FAQs, finding nearest centre
Walk-In Aadhaar Seva Kendra (your district) Biometric updates, face-to-face help
Post UIDAI HQ or Regional Office No phone/internet access
Social Media @UIDAI on Twitter/X Public pressure, ignored complaints
CPGRAMS pgportal.gov.in Escalation when UIDAI doesn't respond

What UIDAI Will Not Help With

UIDAI only handles issues with the Aadhaar system itself, not how other organisations use it. If the problem is on someone else's end, you'll need to complain to them directly:


  • Bank refusing your Aadhaar for KYC or account opening: Complain to the bank's grievance cell first, then escalate to RBI (cms.rbi.org.in)
  • Telecom company causing issues with SIM linking or verification: Contact the telecom provider, then escalate to TRAI
  • Private business demanding your Aadhaar number: They're not allowed to under the Supreme Court's 2018 ruling (Section 57 was struck down). You can refuse, and if they insist, report it to the data protection authority or file a consumer complaint
  • Employer or landlord insisting on Aadhaar: Aadhaar is not mandatory for private transactions. You're within your rights to offer an alternative ID
  • Aadhaar-linked payment failed at your bank: That's a banking issue, not an Aadhaar issue. Contact your bank or file on the RBI complaint portal

Documents You Should Keep Ready

Before you start filing anything, gather these. Half the frustration people face is getting stuck mid-process because they don't have the right info:

  • Enrolment ID (EID): The 14-digit number on your enrolment acknowledgement slip. You need this if your Aadhaar hasn't been generated yet.
  • Update Request Number (URN): If you've submitted an update and it's stuck or rejected.
  • Service Request Number (SRN): If you've already filed a complaint and want to follow up.
  • Registered mobile number: The one linked to your Aadhaar. Most channels will ask for it.
  • A valid ID proof: Any government-issued document (voter ID, passport, driving licence) in case you need to verify your identity at an ASK.
  • Screenshots or documents related to the issue: Error messages, rejection emails, photos of the incorrect card, anything that shows what went wrong.
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Tip: If you've lost your EID slip, you can retrieve your Aadhaar number using your registered mobile number on the UIDAI website, or by calling 1947.

Method 1: Call the Toll-Free Number (1947)

This is the fastest way to get started.

How it works:

  1. Dial 1947 from any phone (it's free).
  2. Choose your language. The system supports 12 languages including Hindi, English, Tamil, Telugu, Bengali, Marathi, and others.
  3. For quick self-service (checking status, retrieving your Aadhaar number, etc.), follow the IVRS prompts. This works 24/7.
  4. To speak with a real person, wait for the option to connect with a support executive.

Live agent timings:

  • Monday to Saturday: 7:00 AM to 11:00 PM
  • Sunday: 8:00 AM to 5:00 PM
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Tip: Keep your Enrolment ID (EID), Update Request Number (URN), or Service Request Number (SRN) ready before calling. Without these, the agent can only give you generic answers.

Method 2: File Online Through the UIDAI Portal

This is the most reliable method for formal complaints because you get a tracking number.

Screenshot of myAadhaar portal showing the Grievance and Feedback option with an arrow pointing to it
Click on "Grievance and Feedback" on the myAadhaar portal
  • Fill in your details: name, mobile number, email, and state.
  • Choose the complaint category (e.g., "Aadhaar not generated," "Operator & Enrolment Agencies," etc.)
  • Enter your EID/URN/SRN if you have one.
  • Write a clear description of your problem. Be specific. Mention dates, centre names, and what went wrong.
  • Enter the captcha and hit Submit.
UIDAI Grievance and Feedback form showing fields for name, mobile number, email, state, complaint category, and description
Fill in your details and describe your issue clearly on the UIDAI Grievance and Feedback form to submit your complaint
You'll get a Service Request Number (SRN). Save this. It's the only way to track your complaint later.

Method 3: Send an Email

Write to help@uidai.gov.in with:

  • Last 4 digits of your Aadhaar number (don't share the full number over email)
  • Your registered mobile number
  • A clear description of the issue
  • Any supporting documents as attachments (screenshots, rejection notices, etc.)
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Email works well when your problem is complicated and needs explanation, or when you have documents to attach. Don't expect a same-day reply though. Response times vary, and there's no formal SRN generated through email, so if you need tracking, use the web portal instead.

Method 4: Use the Aadhaar Mitra Chatbot

On the UIDAI website, you'll see a blue "Ask Aadhaar" button in the bottom-right corner. This opens the Aadhaar Mitra chatbot (It supports Hindi and English only).

It's useful for:

  • Finding the nearest enrolment centre
  • Checking your enrolment or update status
  • Getting quick answers to common questions
It won't register a formal complaint for you, but it can point you to the right place.

Method 5: Visit an Aadhaar Seva Kendra (In Person)

If you're not comfortable with phones or websites, or if your problem needs a biometric update, just walk into an Aadhaar Seva Kendra.

What to know:

  • Open 7 days a week, 9:30 AM to 5:30 PM
  • Wheelchair accessible, with provisions for elderly and disabled visitors
  • You can book an appointment online at bookappointment.uidai.gov.in (free, no Aadhaar-linked mobile needed)
  • Each centre has an Operations Manager you can complain to directly
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Tip: If the problem is a biometric failure, getting a fresh biometric update at an ASK often fixes it right away. This costs ₹100 (free if combined with a demographic update).

Method 6: Write a Letter (Post)

Yes, you can still send a physical letter. Mail it to:

UIDAI Headquarters

Government of India Bangla Sahib Rd, Behind Kali Mandir, Gole Market, New Delhi - 110001

Or send it to your nearest UIDAI Regional Office. The list of regional offices with addresses is available at uidai.gov.in/en/contact-support/regional-offices.html.

This is slow, but it's the only realistic option for people in areas with no phone or internet access.

Method 7: Complain on Social Media

Tag @UIDAI on Twitter/X, or message them on Facebook, or Instagram. Public tweets sometimes get faster responses because they're visible.

This isn't a formal complaint channel, but it can help if your complaint through other channels has been ignored.

Method 8: Escalate Through CPGRAMS (Government Grievance Portal)

If UIDAI hasn't resolved your complaint, or you're unhappy with their response, this is your escalation route. CPGRAMS stands for Centralised Public Grievance Redress and Monitoring System. It's the Government of India's portal for complaints against any ministry or department.

How to use it:

  1. Go to pgportal.gov.in
  2. Click "Lodge Public Grievance".
  3. Select the ministry: Ministry of Electronics and Information Technology > UIDAI
  4. Fill in your grievance details and upload supporting documents.
  5. Submit. You'll get a unique registration ID.

Why this matters:

CPGRAMS has an appeal facility. If your complaint is closed and you're not satisfied, you can appeal. This adds a layer of accountability that UIDAI's own system doesn't have.

Note: CPGRAMS is also available as a mobile app on Google Play and through the UMANG app.

How to Track Your Complaint

Once you have your SRN (from the UIDAI portal) or registration ID (from CPGRAMS), tracking is simple:

On the UIDAI website:

  1. Go to uidai.gov.in
  2. Click "Contact & Support" > "Check Grievance / Feedback Status"
  3. Enter your SRN + captcha > Submit

By phone:

Call 1947 and follow the IVRS prompts for complaint status.

What the statuses mean:

  • Pending = registered, not yet picked up
  • In Progress = someone's working on it
  • Resolved = UIDAI considers it done (you'll get an SMS/email)
  • Rejected = declined (escalate through CPGRAMS if this feels wrong)
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Note: UIDAI says complaints should be resolved within 90 days. If yours hasn't been, escalate to CPGRAMS or call the regional office directly.

Common Mistakes

Filing without an EID/URN/SRN.

Without a reference number, UIDAI has nothing to look up. Your complaint sits in a generic queue and takes forever. Always include one if you have it.

Using third-party websites.

Searching "Aadhaar complaint" on Google will show you dozens of unofficial sites that look legit. They're not. Some will charge you money for free services. Others will harvest your personal data. Only use uidai.gov.in or myaadhaar.uidai.gov.in.

Writing vague complaints.

"My Aadhaar is not working" tells UIDAI nothing. Instead, write something like: "My name is spelled wrong on my Aadhaar card. I submitted an update request on 15 Jan 2025 (URN: XXXX) at ABC Enrolment Centre, Lucknow. It was rejected on 10 Feb with no reason given." The more specific, the faster it moves.

Not following up.

Filing a complaint and hoping for the best doesn't work. Check your status every couple of weeks. If it's stuck on "Pending" for more than a month, call 1947 or escalate to CPGRAMS.

Complaining to the wrong place.

If your bank won't accept your Aadhaar for KYC, that's a bank issue, not a UIDAI issue. File with the bank's grievance cell or RBI's complaint portal instead.

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Note: If your issue involves financial fraud or identity theft through Aadhaar, also file a police complaint (FIR) and report it to the cyber crime portal at cybercrime.gov.in.

What to Do If Your Complaint Gets Rejected

Step 1: File again with better details.

Sometimes complaints get rejected because the description was unclear or the supporting documents were missing. Re-file on the UIDAI portal with more specific information and proper attachments.

Step 2: Escalate to CPGRAMS.

If re-filing doesn't work, go to pgportal.gov.in and lodge a fresh grievance. Mention your previous SRN and explain that it was rejected without adequate resolution. CPGRAMS routes this to a higher level within the ministry.

Step 3: Use the CPGRAMS appeal facility.

If even your CPGRAMS complaint gets closed unsatisfactorily, you can file an appeal on the same portal. This is a formal mechanism, not a suggestion box, and it triggers a review.

Step 4: File an RTI request.

If nothing is moving, file a Right to Information (RTI) application with UIDAI asking for the specific reason your complaint was rejected, what action was taken, and who handled it. You can file RTI online at rtionline.gov.in for a fee of ₹10. RTI has legal timelines (30 days for a response) and forces a documented answer. Many people don't know this route exists, but it's one of the most effective tools a citizen has.